Case study

E-invoicing success with ONESOURCE Pagero

Hear how Mantrac prepared for the UAE e-invoicing mandate, overcame organisational challenges, and selected ONESOURCE Pagero for scalable compliance and long-term business continuity.

Mantrac is a multinational heavy equipment and power solutions provider operating across the UAE, Egypt, and multiple African markets. With a complex operational footprint and high transaction volumes, the organisation recognised early that upcoming UAE e-invoicing mandates would require more than just compliance, they would demand a coordinated, organisation-wide transformation.

Watch the full case study to see how Mantrac approached UAE e‑invoicing

Challenges

For Mantrac, e-invoicing was not a simple tax requirement, it was a business continuity issue. Without compliant invoices, the business would not be able to invoice customers or generate revenue.

The key challenges included:

  • Organisation-wide alignment: E-invoicing impacts multiple functions. From tax, finance, and IT to procurement, sales, and receivables—making stakeholder coordination across regions complex.

  • Resource and budget constraints: As a new regulatory requirement, it required dedicated investment and ownership, despite already stretched internal teams.

  • Data readiness: Legacy processes and inconsistent data structures made it difficult to transition from manual workflows to automation at scale. Critically, the responsibility could not sit solely with tax, this needed to be driven across the business.

“This is not really a tax requirement — it’s an organisation-wide transformation....If we let AI handle the manual work, we finally have time to add real value to the business.”


Asiya Zargar
Head of Tax
Mantrac

Solution

Mantrac selected ONESOURCE Pagero as their Accredited Service Provider (ASP), based on three core factors:

  • Scalability across markets: A single solution that could support multiple countries and future mandates, avoiding repeated implementations

  • Seamless integration: Enabling a “build once, scale globally” approach across existing systems

  • Long-term partnership: Strong implementation support combined with ongoing post go-live assistance to ensure business continuity

The global footprint and proven experience with the Peppol 5-corner model gave Mantrac confidence in managing both current and future compliance requirements.

Business impact

By adopting an automated, network-based approach, Mantrac has:

  • Shifted from manual, fragmented processes to a connected and scalable invoicing model

  • Strengthened compliance readiness for UAE mandates and future global rollouts

  • Enabled greater operational resilience, ensuring invoicing continuity across markets

  • Established a foundation for automation and AI-driven efficiencies, reducing manual reconciliation and freeing up time for higher-value work

As highlighted by Mantrac’s Head of Tax, Asiya Zargar, this transformation is not just about compliance, it is about enabling the business to operate more efficiently, scale globally, and future-proof its finance and tax functions.

At a glance

Industry
Industrial machinery / heavy equipment and power solutions

Headquarters
Dubai, United Arab Emirates

Solutions
Thomson Reuters ONESOURCE
(Pagero e-invoicing)

Year founded
1977

Ready for UAE e-invoicing?
Ensure compliance, scalability, and long-term continuity with a trusted, globally experienced Accredited Service Provider.